Bulletin Information

Bulletin Title: #22-NA-038 - Warranty Administration - Customer Concern Not Duplicated (CCND) Labor Operation Numbers - (Apr 25, 2022)
Bulletin Type: Warranty Administration
Applies To: General Information

Applicable Vehicles

2022 GMC Yukon XL - 4WD
2022 GMC Yukon XL - 2WD
2022 GMC Yukon - 4WD
2022 GMC Yukon - 2WD
2022 GMC Terrain
2022 GMC Sierra 2500HD/3500HD - 4WD
2022 GMC Sierra 2500HD/3500HD - 2WD
2022 GMC Sierra 1500 - 4WD New (RPO J22, VIN Digit 5 = U)
2022 GMC Sierra 1500 - 4WD Limited (RPO J21, VIN Digit 5 = 9)
2022 GMC Sierra 1500 - 2WD New (RPO J22, VIN Digit 5 = H)
2022 GMC Sierra 1500 - 2WD Limited (RPO J21, VIN Digit 5 = 8)
2022 GMC Savana
2022 GMC HUMMER EV
2022 GMC Canyon Pickup - 4WD
2022 GMC Canyon Pickup - 2WD
2022 GMC Acadia
2022 Chevrolet Trax
2022 Chevrolet Traverse - FWD
2022 Chevrolet Traverse - AWD
2022 Chevrolet Trailblazer (VIN M)
2022 Chevrolet Trailblazer (VIN 5)
2022 Chevrolet Tahoe - 4WD
2022 Chevrolet Tahoe - 2WD
2022 Chevrolet Suburban - 4WD
2022 Chevrolet Suburban - 2WD
2022 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2022 Chevrolet Silverado 2500HD/3500HD - 4WD
2022 Chevrolet Silverado 2500HD/3500HD - 2WD
2022 Chevrolet Silverado 1500 - 4WD New (RPO J22, VIN Digit 5 = D)
2022 Chevrolet Silverado 1500 - 4WD LTD (RPO J21, VIN Digit 5 = Y)
2022 Chevrolet Silverado 1500 - 2WD New (RPO J22, VIN Digit 5 = A)
2022 Chevrolet Silverado 1500 - 2WD LTD (RPO J21, VIN Digit 5 = W)
2022 Chevrolet Malibu
2022 Chevrolet Express
2022 Chevrolet Equinox
2022 Chevrolet Corvette
2022 Chevrolet Colorado Pickup - 4WD (VIN T)
2022 Chevrolet Colorado Pickup - 2WD (VIN S)
2022 Chevrolet Colorado (VIN 4)
2022 Chevrolet Captiva
2022 Chevrolet Camaro
2022 Chevrolet Bolt EV
2022 Chevrolet Bolt EUV
2022 Chevrolet Blazer
2022 Cadillac XT6
2022 Cadillac XT5
2022 Cadillac XT4
2022 Cadillac Escalade ESV - 4WD
2022 Cadillac Escalade ESV - 2WD
2022 Cadillac Escalade - 4WD
2022 Cadillac Escalade - 2WD
2022 Cadillac CT5
2022 Cadillac CT4
2022 Buick Envision
2022 Buick Encore GX
2022 Buick Encore
2022 Buick Enclave - FWD
2022 Buick Enclave - AWD
2022 BrightDrop EV600

#22-NA-038 - Warranty Administration - Customer Concern Not Duplicated (CCND) Labor Operation Numbers - (Apr 25, 2022)

Subject:
Warranty Administration - Customer Concern Not Duplicated (CCND) Labor Operation Numbers

Brand:

Model:

Model Year:

VIN Breakpoint:

Engine:

Transmission:

from

to

from

to

Buick

GM Passenger Cars and Trucks (Except Chevrolet Low Cab Forward Medium Duty Models)

2...

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Document Tags

Document Title: #22-NA-038 - Warranty Administration - Customer Concern Not Duplicated (CCND) Labor Operation Numbers - (Apr 25, 2022)

customer

concern

duplicated

ccnd

labor

operation

model

engine

transmission

passenger

except

chevrolet

forward

version

korea

verified

proper

improper

voice

service

found

time

code

performed

exterior

states

check

using

lamp

switch

followed

unable

duplicate

water

rear

light

replaced

assist

trim

working

designed

emblem

seated

correctly

liftgate

noise

rattle

inspected

rubbing

case

normal

door

seals

over

test

drove

seat

window

driver

warning

message

dash

seems

area

vehicle

squeak

driving

road

tested

sunroof

diagnostics

leak

advise

system

wiper

interior

panel

compared

fault

abnormal

overhead

headliner

related

verification

procedure

console

coming

properly

operating

carpet

feels

right

carplay

doesn

inoperable

trouble

heat

work

heads

display

stops

speed

displayed

checked

instrument

cluster

blank

scanned

tech

steering

infotainment

onstar

wifi

connect

verify

connected

bulletins

contacted

invalid

expired

data

needs

instate

plan

active

radio

updates

history

apps

start

paired

phone

dtcs

present

static

speaker

recognition

navigation

stored

volume

pair

iphone

android

auto

operated

issue

audio

control

battery

starting

black

screen

stations

intermittently

going

scan

hvac

line

electronics

assistance

safety

cleared

module

belts

turning

indicator

malfunction

parking

brake

voltage

wont

exhaust

fluid

smell

loose

wheel

suspension

bumps

tire

pressure

monitoring

driveline

drive

transfer

shift

product

report

labor operations

customer states

followed procedures

procedures unable

duplicate concern

faults found

ccnd customer

duplicate customer

rattle passenger

drove customer

rear seat

noise passenger

proper operation

drove vehicle

vehicle unable

followed diagnostics

check advise

inspected compared

compared vehicle

vehicle fault

fault found

found customer

inspected followed

concern customer

performed related

related system

system verification

found unable

door panel

concern time

operation customer

operating properly

properly time

inspected unable

operation unable

abnormal noise

trouble found

procedures verified

operating designed

scanned found

found codes

instrument panel

found fault

fault codes

verify system

system operation

system verified

codes bulletins

contacted onstar

plans improper

improper ccnd

customer needs

instate data

data plan

plan proper

states radio

scanned codes

operation radio

scanned vehicle

vehicle found

found dtcs

vehicle verified

proper system

radio customer

voice recognition

states vehicle

tested verified

inspected verified

operation found

dtcs stored

stored unable

checked operation

voice volume

customer vehicle

vehicle operating

customer phone

duplicate customers

customers concern

time customer

audio customer

radio screen

screen blank

codes found

inspected found

found active

active dtcs

followed system

procedure verify

verify proper

tested vehicle

operation compared

hvac controls

verified system

cleared codes

states service

seat belts

cleared code

states engine

states exhaust

over bumps

wheel drive

transfer case

passenger cars trucks

cars trucks except

trucks except chevrolet

forward medium duty

medium duty models

latest version corporate

version corporate bulletin

these ccnd labor

ccnd labor codes

followed procedures unable

procedures unable duplicate

unable duplicate concern

duplicated ccnd customer

ccnd customer states

customer states noise

unable duplicate customer

duplicate customer concern

customer indicates noise

indicates noise rattle

test drove customer

verified proper operation

test drove vehicle

drove vehicle unable

vehicle unable duplicate

road tested unable

issues customer states

customer states wiper

states wiper blade

wiper blade chattering

customer states drivers

inspected compared vehicle

compared vehicle fault

vehicle fault found

fault found customer

found customer states

noise squeak rattle

inspected followed procedures

duplicate concern customer

concern customer states

systems customer concern

performed related system

related system verification

system verification procedure

found unable duplicate

customer concern customer

panel customer concern

proper operation customer

operation customer states

operating properly time

inspected unable duplicate

panel test drove

test drove verified

operation unable duplicate

customer states seat

right inspected compared

trouble found unable

noise vehicle unable

followed procedures verified

scanned found codes

found fault codes

designed customer states

noise unable duplicate

verify system operation

system operation customer

system verified proper

duplicate concern time

data plans improper

plans improper ccnd

improper ccnd customer

ccnd customer needs

instate data plan

data plan proper

plan proper operation

customer states onstar

contacted onstar verify

onstar verify system

customer states radio

scanned vehicle found

vehicle found dtcs

found dtcs present

dtcs present test

present test drove

drove vehicle verified

vehicle verified proper

states radio working

radio working static

working static speakers

static speakers verified

speakers verified proper

verified proper system

proper system operation

system operation radio

operation radio customer

radio customer presets

customer presets unable

presets unable duplicate

unable duplicate speaker

duplicate speaker static

customer states vehicle

tested verified proper

customer states navigation

message inspected verified

inspected verified proper

verified proper navigation

proper navigation operation

operation found dtcs

found dtcs stored

dtcs stored unable

stored unable duplicate

duplicate customers concern

android auto carplay

verified customer phone

customer phone application

phone application settings

application settings operating

settings operating properly

properly time customer

time customer states

black screen audio

screen audio customer

audio customer concern

states radio screen

dtcs present tested

present tested verified

radio screen blank

volume adjustable unable

scanned codes found

customer states check

codes verified proper

screen blank audio

found active dtcs

active dtcs followed

dtcs followed system

followed system verification

verification procedure verify

procedure verify proper

verify proper system

tested vehicle operation

vehicle operation compared

operation compared vehicle

rear seat infotainment

performed system verification

electronics customer concern

verified system operation

system operation unable

unable duplicate customers

customer states service

lane departure warning

scanned vehicle codes

road tested vehicle

inspected found dtcs

dtcs stored warning

parking brake system

present unable duplicate

customer states engine

customer states exhaust

diesel exhaust fluid

malfunction indicator lamp

states engine making

duplicate concern inspected

cleared codes test

codes test drove

dtcs unable duplicate

pressure monitoring system

thumping noise highway

noise highway speeds

highway speeds road

speeds road tested

inspected suspension found

shift wheel drive

vehicle operating intended

operating intended line

submit field product

field product report